Refund & Return Policy

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Last updated: March 2026

Refund & Return Policy

Thank you for shopping with Maxi & Co. We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund according to the policy below.

Return Eligibility

You may return eligible items within 15 days of receiving your order.

To qualify for a return, the item must:

Be unused, unworn, and in its original condition.
Have all original tags and packaging included.
Not show any signs of use, damage, or washing.
Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded unless they arrive damaged or defective:

Items marked as Final Sale.
Gift cards.
Personalized or custom-made products.
Products damaged due to misuse by the customer.

How to Request a Return

To start a return, please contact our customer support within 15 days of receiving your order. Include your order number and the reason for your return. We will provide you with return instructions.

Please do not send any items back without contacting us first.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will resolve the issue as quickly as possible by offering a replacement or a full refund.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our mistake, such as receiving the wrong or damaged item.

Exchanges

If you would like to exchange an item for a different size or color, please contact us first. Exchanges are subject to product availability.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return process.